Returns and Refunds
In the first instance we recommend you contact the sales office on 01422 868 200 prior to making any arrangements for return.
All requests to return items must be made in writing. Please note a “Returns Note” will need to be issued detailing any re-stocking charges (if applicable) prior to arranging the return. A maximum of 50% re-stocking charge maybe applied from invoice/product value, excluding any carriage amounts paid. Unfortunately, Cast Iron UK Ltd are unable to arrange any collections, you will be responsible to return the goods to the below address safely at your own cost.
ALL products must be returned direct to the manufacturer with a “Returns Note”
Hargreaves Foundry Ltd
Warehouse B (Good Inwards)
***Please note any returns sent WITHOUT a “Returns Note” issued will be refused***
Standard stock items must be returned within 14 days of purchase. Please note a refund is subjected to the items being unused, still in the original packaging and in a saleable condition.
Please be aware the following items/products are non-returnable:
- ALL made to order, bespoke or specially fabricated items.
- RAL coloured or specially painted products.
- Halifax Soil, Halifax Drain and Mech 416 Soil System pipes.
Once the items have been returned, inspected and confirmation is given by the manufacturer, a refund will be issued back to the original credit/debit card used for your purchase, less any re-stocking charge applicable.
Please note should item(s) be returned damaged or NOT in a saleable condition, Cast Iron UK Ltd reserve the right to withhold a part or full refund.
If you require ANY further information or need our assistance. Please do not hesitate to contact us by phone on 01422 868 200 or email [email protected]